Client Area

Make Payment and Update Profile Information

This is to access the secured area to make payments and update your profile information.
Please make sure to have the following information to identify yourself:

  • InnQuest Customer ID
  • Last 5-Characters of Registration Code
  • ZIP/Postal Code of Property

Client Forum

The Client Forum is a free online support forum for InnQuest Software clients from all over the world. Answers to your questions are provided by other roomMaster users, as well as InnQuest staff.

Release Notes

The "Fixes in Progress" web-page outlines any reported/confirmed software issues that have been resolved in all updates of the software, as well as any new enhancements. Check here first before contacting support of an issue you are having.

Installing / Upgrading

Installing roomMaster for the first time

Make sure you are installing during regular support hours, since emergency/off-hours support is not available for installation issues.
roomMaster can be run stand-alone or by multiple users on a network.

  • Follow the installation software's prompts, selecting Next/Finish until the installation program is completed. If you're running stand-alone, you're finished! Otherwise, continue to the next step.
  • You need to share the roomMaster program directory with full access to all users.
  • Next, you need to create a roomMaster shortcut for each workstation.

Upgrading/Updating to a newer version of roomMaster

Please note these important considerations before upgrading roomMaster:

  • Upgrades are going from one full version to another full version, such as from v16.56 to v17.00. Make sure you are eligible to upgrade. Contact your sales office if you have any questions about the eligibility.
  • Updates are within the same major version number, such as from v16.01 to v16.56. You can obtain updates by going to Help > Check for Updates. You will download all updates from within the roomMaster software.
  • Only upgrade/update during regular support hours, since emergency/off-hours support is not available for upgrade/update issues.
  • Check your current version by going to Help > About roomMaster.
  • Have all other users close roomMaster.
  • Perform a backup by selectingFile > Backup Files.
  • Close any/all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink, iQ-Point of Sale.
  • Finally, restart all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink.

Software Requirements

Server Minimum Requirements

Operating System Windows Server 2016/2012/2008 R2
Windows Small Business Server 2011
Processor (CPU) Refer to Microsoft requirements for selected operating system
Memory (RAM) 4 GB or greater
Hard Drive 2 drives REQUIRED. Recommended to have 2 physical drives rather than 2 partitions for speed and reliability
Backup Solution Encrypted cloud storage recommended for secure, offsite backup of database
UPS (battery backup) Capable of powering server hardware for at least 20 minutes
Anti-virus software Corporate/small business edition virus software
Windows 7/8.1/10 Pro Dedicated Windows 7/8.1/10 Pro may be used in place of server based operating system with the limited user (10) Sybase database license.

Workstation Minimum Requirements

Operating System Windows 10 Pro, Windows 8/8.1 Pro, Windows 7 Pro
Processor (CPU) See Microsoft requirements for selected operating system
Memory (RAM) 2 GB or greater
Monitor 17" flat panel (1024X768 or higher resolution) or larger

Software Library

Latest roomMaster software library and hardware drivers. Contact your sales office if you don't have a valid maintenance and/or support agreement to use these programs.

Disaster Preparedness

For businesses, emergency preparedness planning can make the difference between staying in business and losing everything. Having a disaster preparedness guide is one of the easiest ways to help ensure your business survives and recovers.

End of Life Policy

All InnQuest Software products have a pre-determined commercial lifetime. In order to provide the highest quality products, meet security/PCI guidelines and support to our customers, each product is developed utilizing a product lifecycle methodology, which includes an End-of-Life (EOL) phase.

Once a product enters End of Life status, InnQuest Software will be unable to provide updates, fixes or service packs. Once a product enters End of Support status, InnQuest cannot provide any type of support or sell any add-on modules for that version of the software.

The current Maintenance and roomMaster products life cycle:

Product End of Support Date End of Life Date
Version 17 Current Version Current Version
Version 16 March 31, 2018 May 31, 2017
Version 15 January 31, 2016 December 31, 2015
Version 14 July 31, 2013 October 1, 2012
Version 13 July 31, 2012 October 1, 2011
Version 12 July 31, 2010 October 1, 2009
Version 11 December 31, 2009 December 31, 2008
Version 10 and prior December 31, 2007 December 31, 2007
roomMaster.net December 31, 2017 December 31, 2015